SISTEM PENDUKUNG KEPUTUSAN PEMILIHAN LAYANAN PENGIRIMAN BARANG MENGGUNAKAN METODE SIMPLE ADDITIVE WEIGHTING

  • Rudi Setiawan Universitas Trilogi

Abstract

Delivery service is the distribution of goods from the manufacturer to the customer, but the service has a number of risks that may occur at the time of the delivery process, such as delayed delivery and damaged goods. For this, it is necessary to make the selection of the best delivery services by business operators so that customer satisfaction remains awake until the ordered product reaches the customer’s hands. To support this decision-making process, the Simple Additive Weighting (SAW) method is used by determining the weight value on each attribute and is continued with the best alternative weighing process that aims to help the public determine the choice of delivery services well and according to the desired criteria, the study uses 5 criteria namely tariffs, delivery speed, goods security, customer service and branch office distribution. There are 3 alternative goods delivery services assessed using the SAW method by 30 respondents who come from UMKM Tajurhalang with the highest ranking results available on JNE services.

Keywords: Decision Support System, Simple Additive Weighting, SAW Method.

References

T. Y. Akhirina, “Sistem Pendukung Keputusan Pemilihan Mitra Jasa Pengiriman Barang Menggunakan Metode Simple Additive Weighting (SAW),” J Jupiter, vol. 2, no. 1. 2016.

A. C. Annisa and M. E. Saputri, “Analisis Kepuasan Konsumen Berdasarkan Kualitas Pelayanan Menggunakan Metode Importance Performance Analysis,” in e-Proceeding of Management, vol. 7, no. 1. 2020.

Y. Anggoro, et al,. Whitepaper Jasa Pengiriman Ekspres di Indonesia, Bandung: SMB ITB, 2021.

Abdullah, “Daya Saing OTT (Over The Top) E-Commerce Indonesia Dalam Menghadapi Persaingan Global,” J Labatila, vol. 3, no. 1. 2019.

S. Wasiyanti and A. Putri, “Pemilihan Jasa Pengiriman Barang Menggunakan Metode Simple Additive Weighting (SAW),” J Satin, vol. 6, no. 1, pp. 10-19. 2020.

J. Waworundeng., G. Sandag., S. V. Ngeloh., A. Lalong. “Analisis Tingkat Kepuasan Pelanggan terhadap Layanan Grab dan Gojek di Masa Pandemi Covid-19,” CogITo Smart Journal, vol. 8, no. 1, pp. 111-121. 2022.

F. K. Bhakti., I. Ahmad., Q. J. Adrian, “Perancangan User Experience Aplikasi Pesan Antar Dalam Kota Menggunakan Metode Design Thinking (Studi Kasus: Kota Bandar Lampung),” J Teknologi dan Sistem Informasi, vol. 3, no. 2, pp. 45-54, 2022.

J. Malczewski, “GIS and Multicriteria Decision Analysis”, Canada: John Wiley and Sons, 1999.

N. Akbar, “Perancangan SPK Tentang Keterampilan Mahasiswa Dengan Metode SAW,” J Rabit, vol. 8, no. 1, pp. 105-112, 2023.

Z. Indra and M. D. Anggara, “Sistem Pendukung Keputusan Untuk Menentukan Lokasi Wisata Yang Terekomendasi di Kota Medan Dengan Metode Simple Additive Weighting (SAW) Berabasis Web,” J Sistek, vol. 5, no. 1, pp. 18-28. 2023.

Khairul, M. Simaremare and A. P. U. Siahaan, “Decision Support System in Selecting The Appropriate Laptop Using Simple Additive Weighting,” J IJRTER, vol. 2, no. 12, pp. 215-222, 2016.

A. Ibrahim and R. A. Surya, “The Implementation of Simple Additive Weighting Methode in Decision Support System of the Best School Selection in Jambi,” in J. Phys: Conf. Ser. 1338 012054, 2019.

M. Muhammad, N. Safriadi, and N. Prihartini, “Implementasi Metode Simple Additive Weighting (SAW) pada Sistem Pendukung Keputusan dalam Menentukan Prioritas Perbaikan Jalan,” J Sistem Dan Teknologi Informasi, vol. 5 no. 4, pp. 223-228, 2017.

M. A. J. Plaza., Khaliq., C. Irawan, “Sistem Pendukung Keputusan Balita Teridentifikasi Stunting Menggunakan Metode SAW” J Informatika, vol. 22, no. 1, pp. 19-32. 2022.

I. Mutmainah., Yunita, “Penerapan Metode Topsis Dalam Pemilihan Jasa Ekspedisi,” J SISFOKOM (Sistem Informasi dan Komputer), vol. 10, no.1, pp. 86 – 92. 2021.

A. Putri., S. Wasiyanti, “Pemilihan Jasa Pengiriman Barang Menggunakan Metode Simple Additive Weighting (SAW),” SATIN Sains dan Teknologi Informasi, vol. 6, no. 1, pp. 10-19. 2020.

P. A. W. Santiary., P. I. Ciptayani., N. G. A. P. H. Saptarini., I. K. Swardika, “Sistem Pendukung Keputusan Penentuan Lokasi Wisata Dengan Metode TOPSIS,” J Teknologi Informasi dan Ilmu Komputer (JTIK). vol. 5, no. 5. pp. 621-628. 2018.

Published
2023-07-10
How to Cite
[1]
R. Setiawan, “SISTEM PENDUKUNG KEPUTUSAN PEMILIHAN LAYANAN PENGIRIMAN BARANG MENGGUNAKAN METODE SIMPLE ADDITIVE WEIGHTING”, rabit, vol. 8, no. 2, pp. 155-163, Jul. 2023.
Section
Articles
PDF (Bahasa Indonesia)
Abstract views: 276
downloads: 256