ANALISIS FAKTOR PENGARUH TERHADAP KEPERCAYAAN MANAJEMEN PENGGUNAAN BASIS DATA DALAM LAYANAN BISNIS UMKM DI INDONESIA

ANALYSIS OF INFLUENCE FACTORS ON MANAGEMENT TRUST IN USING DATABASES IN MSME BUSINESS SERVICES IN INDONESIA

Authors

  • Muhamad Dody Firmansyah Universitas Internasional Batam
  • Henry Yono Zhang Universitas Internasional Batam

DOI:

https://doi.org/10.36341/rabit.v10i1.5634

Keywords:

Big Data, Technology, Data base, Qualitative, SPSS

Abstract

Management's trust in the use of databases in business services plays an important role in supporting the growth of MSMEs (Micro, Small and Medium Enterprises) in Indonesia. The aim of this research is to analyze the factors that influence management's trust in the use of databases in MSME business services in Indonesia. Factors reviewed include data security, reliability, reputation, integrity and openness. The problem faced in this research is the difficulty of building trust in the use of databases, especially their impact in an increasingly competitive business world. This research uses mixed methods consisting of quantitative and qualitative methods to obtain more comprehensive results. The total quantitative data obtained from the questionnaire amounted to 290 respondents and the qualitative data obtained from interviews amounted to 40 respondents. The data collection technique was carried out using the cluster random purposive sampling method. Data analysis was carried out using SPSS software to analyze the data relationship between the variables studied. The research results show that quantitatively data security, reliability, reputation and openness have a significant influence in increasing management trust, while integrity does not have a significant influence. Qualitatively, data security and reputation influence user trust, while reliability, integrity and openness do not show a significant influence. This research can provide important understanding for MSMEs in Indonesia that improving data security and reputation can increase management trust in the use of databases in business services. It is hoped that this research can help MSMEs optimize the use of technology to improve their business services.

Downloads

Download data is not yet available.

Author Biography

Muhamad Dody Firmansyah, Universitas Internasional Batam

System Information

References

D. R. Wardhani, “Dukungan Database dalam Membangun Website Dinamis yang Interaktif,” Fakt. Exacta, vol. 4, no. 1, pp. 29–36, 2011, [Online]. Available: https://journal.lppmunindra.ac.id/index.php/Faktor_Exacta/article/view/33.

W. U. Gea, R. Rahmatillah, M. A. Hasanah, I. Andinata, and Nurbaiti, “Pemanfaatan Basis Data, Perangkat Lunak dalam Meningkatkan Produktivitas Perusahaan,” J. Sains dan Teknol., vol. 3, no. 3, pp. 239–244, 2023, doi: 10.47233/jsit.v3i2.925.

S. Nur Islami and M. Dody Firmansyah, “Evaluasi UI/UX dari Aplikasi Ikmas dengan Menggunakan Metode Design Thinking dan Pengujian Pengguna,” Rabit J. Teknol. dan Sist. Inf. Univrab, vol. 9, no. 1, pp. 29–38, 2024, doi: 10.36341/rabit.v9i1.4116.

S. T. Nurhayati, M. Irwan, and P. Nasution, “Database Management System pada Perusahaan,” J. Akunt. Keuang. dan Bisnis, vol. 1, no. 2, pp. 62–64, 2023, [Online]. Available: https://jurnal.ittc.web.id/index.php/jakbs/index.

Z. Indra and L. Trisnawati, “Pengembangan Intelligent Data Collector untuk Analisis Big Data Artikel Berita Online,” Rabit J. Teknol. dan Sist. Inf. Univrab, vol. 3, no. 1, pp. 47–57, 2018, doi: 10.36341/rabit.v3i1.388.

A. Sudarso, “Pemanfaatan Basis Data, Perangkat Lunak dan Mesin Industri dalam Meningkatkan Produksi Perusahaan (Literature Review Executive Support System (Ess) for Business),” J. Manaj. Pendidik. dan Ilmu Sos., vol. 3, no. 1, pp. 1–14, 2022, doi: 10.38035/jmpis.v3i1.

R. Randy Saputra, A. Sukmaaji, and E. Rahmawati, “Penerapan Metode Gross Pajak pada Aplikasi Penggajian Berbasis Web pada UMKM Kantin Tante,” Rabit J. Teknol. dan Sist. Inf. Univrab, vol. 9, no. 1, pp. 120–130, 2024, doi: 10.36341/rabit.v9i1.3651.

A. Primadewi, T. A. Purnomo, and D. Sasongko, “Analisa Perancangan Sistem Pengelolaan Data UMKM berdasarkan Business Intelligence Development Model Framework,” J. Sist. Komput. dan Inform., vol. 3, no. 2, pp. 209–215, 2021, doi: 10.30865/json.v3i2.3587.

A. Wahab, M. Razak, and M. Hidayat, “Pengaruh Modal Usaha, Promosi dan Manajemen Usaha terhadap Keberhasilan Usaha pada UMKM di Kabupaten Memuju,” Bisnis Kewirausahaan JBK, vol. 13, no. 2, pp. 198–211, 2024, [Online]. Available: https://e-jurnal.nobel.ac.id/index.php/jbk.

A. N. Jannah and E. Triyanto, “Analisis Faktor – Faktor yang Mempengaruhi Penggunaan Informasi Akuntansi Berbasis E- Commerce Pada Umkm,” J. Akunt., vol. 16, no. 1, pp. 8–15, 2021, doi: 10.37058/jak.v1i1.2800.

Yulianingsih, “Faktor-Faktor yang Mempengaruhi Keberhasilan UMKM Melalui Pendekatan Faktor Internal dan Faktor Eksternal,” J. Sos. Hum., vol. 12, no. 1, pp. 98–108, 2021.

I. Fathni, Basri, S. Zulaika, and R. S. Dewi, “Pengaruh Kebijakan Privasi, dan Tingkat Kepercayaan Pada Platform Digital terhadap Perilaku Pengguna dalam Melindungi Privasi Online di Indonesia,” Sanskara Huk. dan HAM, vol. 2, no. 02, pp. 118–126, 2023, doi: 10.58812/shh.v2i02.305.

Nurhatinah, “Pengaruh Keamanan, Privasi, dan Reputasi terhadap Kepercayaan Konsumen Online Shopping di Kota Padang,” J. Ecogen, vol. 1, no. 1, pp. 206–217, 2018, doi: 10.24036/jmpe.v1i1.4740.

J. Adityansyah, “Pengaruh Reputasi dan Kualitas Layanan terhadap Kepercayaan Pelanggan PT. Artindo Megah Steel,” J. Manajemen, Bisnis dan Kewirausahaan, vol. 3, no. 1, pp. 15–20, 2023, doi: 10.55606/jumbiku.v3i1.1072.

N. Afiah, “Pengaruh Keamanan, Reputasi dan Pengalaman terhadap Trust Pengguna Internet untuk Bertransaksi Secara Online,” JEKPEND J. Ekon. dan Pendidik., vol. 1, no. 2, pp. 58–65, 2018, doi: 10.26858/jekpend.v1i2.7256.

D. Firmansyah, “Pengaruh Pengalaman, Privasi, Reputasi, dan Keamanan Terhadap Kepercayaan (Trust) Pengguna Internet Dalam Melakukan Transaksi Jual Beli Online (studi empiris pada masyarakat di surakarta),” Dr. Diss. Univ. Muhammadiyah Surakarta, pp. 1–15, 2017.

D. Kehagias, M. Jankovic, M. Siavvas, and E. Gelenbe, “Investigating the Interaction between Energy Consumption, Quality of Service, Reliability, Security, and Maintainability of Computer Systems and Networks,” SN Comput. Sci., vol. 2, no. 23, pp. 1–6, 2021, doi: 10.1007/s42979-020-00404-8.

T. Terui, Y. Minamiyama, and K. Yamaji, “Possibility and Prevention of Inappropriate Data Manipulation in Polar Data Journal,” Proc. - 2019 8th Int. Congr. Adv. Appl. Informatics, IIAI-AAI 2019, no. January 2017, pp. 395–399, 2019, doi: 10.1109/IIAI-AAI.2019.00087.

C. Wiencierz and M. Lünich, “Trust in open data applications through transparency,” New Media Soc., vol. 24, no. 8, pp. 1751–1770, 2022, doi: 10.1177/1461444820979708.

Kelvin and M. D. Firmansyah, “Analisis Faktor Pengaruh Terhadap Kepuasan Penggunaan Jasa Logistik Online: Studi Kasus Maxim di Kota Batam,” J. Sisfokom (Sistem Inf. dan Komputer), vol. 11, no. 3, pp. 357–366, 2022, doi: 10.32736/sisfokom.v11i3.1506.

Published

2025-01-30

How to Cite

[1]
M. D. Firmansyah and H. Y. Zhang, “ANALISIS FAKTOR PENGARUH TERHADAP KEPERCAYAAN MANAJEMEN PENGGUNAAN BASIS DATA DALAM LAYANAN BISNIS UMKM DI INDONESIA: ANALYSIS OF INFLUENCE FACTORS ON MANAGEMENT TRUST IN USING DATABASES IN MSME BUSINESS SERVICES IN INDONESIA”, rabit, vol. 10, no. 1, pp. 139–157, Jan. 2025.

Issue

Section

Articles